“Our DNV survey was very rigorous but the tone was collegial and good-humored. The team made a point of complimenting our front line staff, which immediately engaged them. We are very pleased with the requirement of annual surveys; it helps us stay on top of things and reduces survey angst.”

 

“Now that we’ve had our second survey our positive feelings from the first one are truly affirmed. It was especially helpful to have members of the same survey team return. Now that we’re in our third year, we are undertaking the bigger work of ISO prepartion and found the team and the report very helpful.”